Terms & Conditions

These terms are set by Frost Solutions Pty Ltd (ABN 52 665 275 712), trading as Frost Solutions, of Factory 1/14 Fremantle St, Burleigh Heads QLD 4220 ("we", "us", "our"). Please read them before using this website or accepting a quote.

Part A: Using this website

Accepting these terms

By using frostsolutions.com.au you agree to Part A of these terms. If you do not agree, please do not use the website.

Information on this website

The information on this website is general information about air conditioning and our services. It is not advice for your particular home or business, and it is not a quote or an offer. Equipment, options and availability change, so a price or recommendation only applies once we have given you a written quote. We try to keep the site accurate and up to date but cannot promise it is free of errors.

Enquiries

When you send an enquiry, please give accurate details. Sending the form does not create a contract; it asks us to contact you. How we handle your details is explained in our privacy policy. Please do not use the form to send spam, to send messages on someone else's behalf without their permission, or to test or attack the site.

Reviews and ratings

Customer reviews shown on this website are from our Google Business Profile, shown with the reviewer's first name and the approximate month. Our rating is shown with the date we last checked it; the current figure is on Google.

Copyright and trade marks

The text, photos, graphics and logos on this website are owned by or licensed to Frost Solutions Pty Ltd and are protected by the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth). You may view and print pages for your own personal use. You must not copy, reproduce or republish the content for a commercial purpose, or use it in a way that suggests we are involved with or endorse something we are not, without our written permission. Brand names and logos of air conditioning manufacturers belong to their owners and are used only to describe the equipment we supply.

Links to other websites

This website links to other sites, such as Google Maps, our Google reviews, Instagram, manufacturers and finance providers. We do not control those sites and are not responsible for their content or privacy practices.

Website availability

We may change, suspend or remove any part of the website at any time. To the extent the law allows, we are not liable for any loss arising from using, or being unable to use, this website.

Part B: Our quotes and work

Every job is done under the terms and conditions on your written quote. Those terms apply when you accept the quote, and if anything below differs from your quote, your quote applies. This part is a plain-English summary so you know what to expect before you ask us to quote.

Quote validity and site inspection

Quotes are valid for 21 days (3 weeks). After that, the price may be revised to current pricing and availability. Ducted quotes are subject to a final site inspection. Any adjustment after the inspection, including a change in scope or unforeseen conditions, is explained to you and agreed before we go ahead.

Scope of work

We provide the air conditioning, electrical and solar services set out in your quote or otherwise agreed between us. Any additional work you ask for is subject to additional charges.

Payment terms

• Jobs require an upfront payment of up to 50%. This covers the deposit, quoting and planning time, and ordering your unit and materials. Your quote shows the exact stages. For ducted systems we ask for the next payment before installation to secure the order of your unit.
• Final payment is due on completion of the work, unless we have agreed otherwise in writing.
• We accept card and bank transfer.
• Invoices not paid within 14 days of completion may attract a late fee of 1.5% per month.
• Materials and units remain the property of Frost Solutions Pty Ltd until they are paid for in full. If full payment is not made, we may collect materials and units we have installed, as set out in your quote.
• Our bank details never change by email. If you receive an email saying they have, call us on 1300 101 100 before you pay.

Finance options are available for new systems; see finance. A finance contract is between you and the finance provider.

Cancellation policy

If your plans change, we would much rather rebook your job for another time, so please tell us as early as you can. If you cancel the job completely with less than 48 hours' notice before the scheduled work, 50% of your deposit may be forfeited. We may waive this at our discretion. Your rights under the Australian Consumer Law, including any cooling-off rights that apply to your contract, are not affected.

Warranty

New installations come with a 10-year workmanship guarantee (covering the gas charge and call-outs), a 10-year warranty on duct and pipework, a 5-year parts and labour warranty on units and a 5-year warranty on the ZoneTouch controller. The workmanship warranty runs from the date of installation. The warranty does not cover damage caused by misuse, neglect or acts of nature, and it comes into effect once the job has been paid in full. Full details, including how to make a claim, are on our warranty page.

Maintenance and service

You are responsible for having your air conditioning system maintained and serviced as we recommend. Not doing so may void the warranty. We recommend having your system cleaned every 6 months, and we can do this work for you; see air conditioning maintenance.

What is not included unless it is on your quote

• Switchboard upgrades or changes to the main power supply.
• Making good, patching, plastering or painting after the installation. When a unit is replaced, the new unit may be a different size from the old one and the wall may need repair.
• Asbestos identification or removal. Accepting a quote confirms that, as far as you know, the property does not contain asbestos. If asbestos is found, work in that area stops, and testing or cutting any penetrations is organised and paid for by you.
• Structural or building work, including roof or ceiling alterations.
• Council, building or body corporate approvals. Body corporate approval is arranged by the owner or customer.
• After-hours work, scaffolding or elevated work platforms.
• Nail popping. Nail pops happen as building materials dry, shrink and settle over time, and we are not responsible for them.

Liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms or your quote excludes, restricts or changes those rights. Subject to that, and to the extent the law allows, we are not liable for loss or damage caused by misuse of the system, by work done by others, or by events outside our control. You are responsible for using your air conditioning system safely and as instructed.

Termination

Either of us may end an agreement for work by written notice. If that happens, you remain responsible for any outstanding fees or charges, and ending the agreement does not cancel any payment owed for work already completed.

Governing law

These terms, and any agreement for work, are governed by the laws of Queensland, Australia.

Changes to these terms

We may update these terms from time to time; the current version is always on this page with the date it was last updated. Any change to the terms of work you have already agreed with us will be communicated to you in writing.

Contact us

If you have a question about these terms, contact us:

Licences: QBCC 15409367 · ARCtick AU064493 · QLD Electrical 1505904 · NSW Electrical 357593C. Last updated 13 November 2026.